I was traveling south from Illinois to Memphis the Monday before Thanksgiving where I would stay overnight and continue on to Louisiana the next day in time for our family gathering. About 60 miles north of Memphis Monday evening a warning flashed and the car (2004 BMW 330xi) began to shift roughly. I got to my friends' house and the next morning began calling repair shops. As one might imagine, everyone was either closed, understaffed, or swamped. I called Alpine, spoke to the nice lady who gave me over to Mario, who really delivered and saved the day. They got the car in for diagnosis that day and it was done by 3:00 the next day. They did everything necessary to get the car going, but left the decision for other things (oil change, air filter, etc.) up to me, which I had them do. I rented a car for the trip from Memphis to Louisiana and back, just in case (it's 18 years old, after all) but the car ran great back to Illinois. John texted me after I got the car to ask if I had any concerns (I had a question) and he took the time over the holiday weekend to exchange texts and address my concerns. I can't recommend these folks highly enough. They are BMW experts, all class and really pulled me out of a tight spot and enabled me to have a great Thanksgiving with my family. That's how it's done, folks.
Thank you Bill! It was our pleasure to serve you. Stop by the next time you're in town!
- Alpine Autoworks