Memphis BMW Service

Customer service was great ! Jasmine was so attentive, genuine and honest . Kept me informed of changes and updated on time frame regarding vehicle. I would definitely repeat.

Very professional and had me up and running with cold air again in 4 hours flat.. was expecting a much longer dropoff time.. handled all of my after work concerns with understanding and this was. A very positive experience and I will definitely use them in the future!

These guys are top notch! WILL NOT take my car anywhere else!

I took my car in to Alpine after having a blown engine replaced with salvage engine. After the engine was replaced, the vehicle lacked performance power and displayed a number of fault codes to include a periodic Drive Tran Malfunction warning. A local foreign repair shop diagnosed the problem as being a bad Valvetronic Motor Sensor, but indicated they preferred not to tear my engine apart to make the repair. At that point I took the vehicle to another local repair shop and explained the problem and they referred me to Alpine and suggested that they were the best in the business when it came to BMW diagnostics and repairs. From day one the professionalism and communications with the team at Alpine was second to none which I felt good about taking my car in for repairs. While several expensive repairs were recommended after the diagnostics, I must admit wasn’t expecting to have to spend so much money to get my car repaired. I also have to admit that I trusted the team there at Alpine that they had identified the problem and were only recommending needed repairs. Again, I can’t say enough about the communications and professionalism from start to finish with the team that included Jasmine, Denise and Kerry. While the repairs ended up costing me a lot more than what I expected to have to pay to get the power and performance problems fixed, I picked my vehicle up knowing that my problems started with the purchase of a salvage engine to wasn’t exactly compatible to my vehicle and using a mechanic to installed the engine that wasn’t certified in diagnostics and maintenance these sophisticated vehicles. While most shops refused to go behind someone else work, the team at Alpine was up to and took on the challenge.

Excellent service. No surprises. The repairs were completed in a timely fashion and the bill was exactly as they quoted. Keep up the good work!

The staff was so friendly and Kerry took the time to explain everything to me. This is my first BMW and he definitely made me feel glad that I purchased it. Thank you so much!!!

I started going to Alpine a few years ago as an alternative for Roadshow for repairs and maintenance of my 328i. Fast forward…Alpine does a great job at keeping my X5 and 528i in top condition. They are very friendly, professional, and straightforward with the services needed to keep your Bimmer running as it should. I trust them with my Bimmers and will continue to have my vehicles services there.

First rodeo with a Bmw so I was very confused and every one was giving me expensive prices with 10-15 waiting period ! I called Alpine and they gave me a reasonable price and my truck was fixed the next day ! Can you say excited ! Great customer service and friendly staff ! I definitely recommend these people .

These guys are great- prompt, thorough, responsive, and no nonsense. They know their BMWs top to bottom. I will be back.

I can honestly say Alpine Autoworks has an excellent customer service.